Refund Policy

At NITLINK SOLUTIONS LIMITED, we strive to provide high-quality skincare guides that empower our customers to achieve their desired results. We understand that exceptional circumstances may arise, and we are committed to ensuring customer satisfaction. Due to the digital and non-tangible nature of our products, we generally do not offer exchanges for any purchases made on our platform, but in some occasions we can offer refunds.

Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your purchase of digital content within 14 days from the date of purchase, provided you have not begun downloading or streaming it. By purchasing our skincare guides, you agree to waive this right and consent to immediate access to the content. If you do not agree, please do not proceed with the purchase.

Exceptions

Technical Issues

If you experience technical difficulties in accessing or downloading the purchased skincare guide, please contact our customer support team at info@GraceAcademy.skin within 7 business days of the purchase date. Our dedicated support staff will work diligently to resolve any issues you may encounter.

Incomplete or Damaged Product

If the purchased skincare guide is incomplete or arrives in a damaged condition, please notify us immediately by contacting our customer support team at info@GraceAcademy.skin. To facilitate our investigation, please provide relevant details and include any supporting documentation or images of the incomplete or damaged product. We will assess each case individually and, if deemed appropriate, provide a suitable solution.

Misrepresentation

If you believe that the skincare guide you purchased has been misrepresented or does not align with the product description, please reach out to our customer support team at info@GraceAcademy.skin. We value your feedback and will review your claim thoroughly. If we find that there has been a misrepresentation, we may offer a resolution on a case-by-case basis.

Please note that all exceptions are subject to approval by our customer support team, and decisions will be made at our sole discretion. We reserve the right to request additional information or evidence to validate your claim.

Refunds or exchanges for any other reasons not listed above will not be provided. By purchasing our skincare guides, you acknowledge and accept this refund policy.

We appreciate your understanding of the non-exchangeable nature of our products and assure you that we are committed to resolving any issues you may encounter within the scope of our exceptions policy. Our team is dedicated to providing excellent customer service and ensuring your satisfaction with our products.

If you have any questions or require further clarification regarding our refund policy, please do not hesitate to contact our customer support team at info@GraceAcademy.skin. We are here to assist you.

Thank you for choosing GraceAcademy for your skincare guide needs.